Frequently Asked Questions

Everything you need to know about shopping with Lumibop

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Lumibop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we ship to most countries worldwide. Please note that international shipping rates and delivery times vary by destination and may be subject to local customs duties.

How do I contact customer support?

Our support team is available via email at support@lumibop.com or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.